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Shipping Policy
Last Updated: October 9, 2026
Backyard America offers shipping to eligible addresses within the United States. Shipping availability, pricing, and delivery services vary by product and destination.
For questions about shipping, delivery access, or product lead times, please contact [email protected] before placing your order.
Order Processing and Product Lead Times
We normally review and process orders within 2 business days, excluding weekends and holidays. Processing means reviewing and preparing your order for fulfillment; it does not mean that every product will ship within 2 business days.
In-stock products, factory-direct products, special orders, and made-to-order products have different shipping timelines. The applicable estimated shipment timeframe will be shown on the product page, at checkout, or in a written quote before you place your order. Made to order saunas generally take 4-16 weeks.
Please review the lead time for your specific product. If a timeframe is not provided or is unclear, contact us before ordering.
An order confirmation confirms receipt of your order. We will send a separate shipping notification when your order ships.
Shipping Destinations and Rates
Shipping options and charges are displayed at checkout or provided in a written quote before payment.
Flat-rate shipping is available for selected products and eligible destinations. Availability and exclusions will be identified in the applicable product listing or shipping quote.
Some destinations, including Alaska, Hawaii, U.S. territories, islands, remote areas, and locations with restricted access, may require a separate quote or may not be serviceable. Please contact us if checkout does not offer a shipping option for your address.
We do not ship to P.O. boxes. A valid physical delivery address is required.
Orders for delivery outside the United States require a separate arrangement confirmed by us in writing before purchase.
Freight Delivery: Saunas and Other Large Products
Saunas, outdoor kitchens, and other large or heavy products may ship by freight carrier.
Your product listing or written quote will specify the included delivery service, such as curbside or driveway delivery. Unless expressly included in your order, delivery does not include:
Placement in a backyard, inside a building, or at the final installation location.
Unpacking, assembly, installation, or utility connections.
Crane, forklift, or other specialized unloading services.
Removal of packaging or an existing product.
In some cases, large saunas will need to be opened and removed by hand if the lift gate is too small to lower them.
Unloading arrangements vary by product and carrier. Where customer-provided equipment or assistance is required, those requirements will be disclosed before purchase.
Please tell us before ordering about narrow roads, steep driveways, gates, overhead obstructions, restricted truck access, or other conditions that could affect delivery.
Do not assume that liftgate service is available for every shipment. Oversized crates may require a different unloading arrangement.
Delivery Appointments and Additional Services
Where an appointment is required, the carrier or our team will contact you to arrange delivery. Please provide an accurate telephone number and monitor delivery communications.
An adult must be available when a signature, inspection, or unloading assistance is required.
Additional services you request, or redelivery and storage resulting from missed appointments or undisclosed access restrictions, may involve extra charges. Any applicable charges or charging terms will be disclosed in advance and applied only as permitted by law.
Shipment Origins and Cross-Border Orders
Products may ship from our facilities, manufacturers, or distribution partners in the United States or Canada. Orders containing multiple products may arrive in separate shipments.
For shipments originating outside the United States, your checkout information or written quote will explain whether import duties, tariffs, customs clearance, and brokerage charges are included in the price or payable separately, and who is responsible for those charges.
Please contact us before purchasing if the cross-border shipping terms are unclear.
Shipping Delays
We base shipment estimates on the information reasonably available when you order.
If we cannot ship within the applicable timeframe, we will notify you promptly and no later than the applicable shipping deadline. We will explain the delay, provide a revised shipment date where reasonably available, and offer the option to accept the delay or cancel the affected unshipped items for a refund.
Where required, we will obtain your consent to the delay. If the required consent is not obtained, we will cancel the affected unshipped items and issue the refund required by applicable law.
Any legally required refund will include the applicable amounts paid for the canceled items and related charges, without a cancellation or restocking deduction. Store credit will not replace a legally required monetary refund.
Special-order or final-sale terms do not override these rights.
Carrier transit times are estimates unless a delivery date is expressly guaranteed. If your shipment is delayed or appears lost after dispatch, contact us so we can investigate and arrange an appropriate resolution.
Tracking Your Order
When your order ships, we will email tracking information where available. Please allow up to 48 hours for the carrier’s tracking system to update.
Some freight or local delivery services use appointment confirmations instead of standard parcel tracking.
For an order update, email [email protected] with your order number.
Damaged, Incorrect, or Missing Items
Please inspect your shipment and packaging as soon as reasonably possible.
If there is visible damage or a shortage at delivery, note it on the carrier’s delivery receipt where possible and take photographs of the packaging and affected items.
Report damaged, incorrect, or missing items promptly to [email protected], including:
Your order number.
A description of the issue.
Photographs of the item, packaging, and shipping label where available.
Keep the packaging while the issue is being assessed, where reasonably practical. Do not install or use an item that appears unsafe.
We will investigate and coordinate an appropriate resolution, which may include replacement parts, repair, replacement, or a refund, depending on the circumstances and applicable law.
Signing a delivery receipt or discovering concealed damage after delivery does not, by itself, waive rights you have under applicable law.
Returns, Exchanges, and Cancellations
Purchases are final sale for change-of-mind purposes unless we expressly agree otherwise in writing or our Return and Refund Policy provides an exception.
This does not limit rights relating to defective or misdescribed goods, incorrect shipments, non-delivery, qualifying shipping delays, applicable warranties, or other rights that cannot legally be excluded.
Please review our [insert link to the correct Return and Refund Policy] for further details. Contact us before returning any product so we can provide instructions.
Contact Us
For shipping questions, delivery arrangements, order updates, or shipment concerns:
Backyard America
Email: [email protected]