BACKYARD AMERICA SERVICES

Outdoor Sauna Hero Image includes 3 different, beautiful Saunas.

Backyard America Support

Expert Help Choosing Your Sauna, Steam or Cold Plunge

Get help choosing your sauna, heater, steam generator or cold plunge, understanding specifications, and preparing for freight delivery—with guidance by phone or email.

Help by Phone or Email: 888-596-4403

Installation and electrical connections are handled by you or your own local contractor and licensed electrician.

Support Before You Order

As an online store, we help you compare products, understand requirements and prepare for delivery. Your own local professionals handle installation and electrical work.

Product Selection

Product Consultation

Talk through your space, intended use and budget by phone or email.

Before you order
Phone or email
  • Explore indoor and outdoor sauna options
  • Discuss sauna heaters and steam shower generators
  • Compare cold plunges and ice baths
  • Choose products suited to your available space
  • Review options based on use and budget
Delivery Planning

Freight Delivery

Understand freight delivery, access requirements and what to arrange before your order arrives.

Ships by freight
4–16 weeks
  • Delivery is by liftgate to your address
  • Shipping charges appear at checkout or in written quotes
  • We review delivery access before ordering
  • Discuss gates, steep driveways and liftgate limits
  • Made-to-order saunas generally take 4–16 weeks
  • Arrange placement, unpacking, assembly and installation yourself
Know Who Handles What
Our Store: Product consultation, sizing guidance, delivery access review, documentation and help with manufacturer warranty claims.
Freight Carrier: Transports your order, with liftgate delivery to your address.
Your Professionals: Your local contractor handles installation; your licensed electrician handles electrical work.

From Planning to Delivery

Start with your space and work through the details before ordering.

1

Tell Us Your Plans

Contact us by phone or email with your available space, intended use and budget. We help you explore suitable products.

2

Review Requirements

Work through sizing, electrical specifications, ventilation and clearances. We also review delivery access, including gates, steep driveways and liftgate limits, before ordering.

3

Prepare for Arrival

Review manufacturer guides and arrange placement, unpacking, assembly, installation and utility connections. Freight delivery is by liftgate to your address.

Frequently asked questions

Answers about installation, freight delivery, timing and manufacturer warranties.

Do you install the products you sell?
No. We provide manufacturer manuals, assembly guides and setup answers by phone. We can help you find a qualified local installer, or you can arrange assembly and installation yourself or through your own contractor. Electrical work requires your licensed electrician.
Where do you ship?
We ship to eligible addresses in the United States. Alaska, Hawaii, U.S. territories and remote areas may need a separate quote. Delivery is by liftgate to your address, and shipping charges appear at checkout or in a written quote.
How long does delivery take?
Made-to-order saunas generally take 4–16 weeks. In-stock items and accessories can ship sooner. Your product page, checkout or written quote shows the estimate for your order.
Who handles warranty coverage?
Warranties are provided by the manufacturer. We help you file claims and get replacement parts.

Let’s Work Through Your Project

Get help choosing equipment, checking specifications and preparing for freight delivery. Tell us about your space, use and budget.

Request a Quote
Prefer to talk to someone? Call us at 888-596-4403.

Guidance for Your Next Step

Request a quote, find manufacturer setup documents or get help with a warranty claim. Our support is available by phone or email. Planning an outdoor sauna? Read our guide to outdoor sauna permits and code requirements, or compare steam rooms and saunas if you're still deciding.

Setup Resources

Assembly Guidance & Documentation

Get manufacturer documents and answers to setup questions by phone.

Prepare for setup
Manuals & guides
  • Get manufacturer manuals for your equipment
  • Review product specification sheets
  • Use manufacturer assembly guides
  • Ask setup questions by phone
  • Share documentation with your own local contractor
Project Planning

Request a Quote

Share your plans so we can help you choose suitable equipment.

Start your project
888-596-4403
  • Tell us about your available space
  • Describe your intended use and budget
  • Discuss sauna, steam or cold plunge options
  • Review sizing and electrical specifications
  • Discuss delivery access and quoted shipping charges